777gam Privacy Policy

1. Introduction

777gam ("we", "us", "our") is committed to protecting the privacy of every individual who uses our platform. This Privacy Policy describes the types of personal data we collect, the purposes for which we process it, the legal basis for that processing, and the rights available to you. It applies to all players, including those accessing the Platform from Pakistan and internationally.

Please read this policy alongside our Terms & Conditions. Together, these documents govern your use of 777gam. If you have questions, contact our support team via live chat or email as shown in the footer of this page.

2. Data We Collect

2.1 Registration Data

When you create a 777gam account, we collect:

• Full name as it appears on your official identity document
• Email address (used as your primary login identifier)
• Date of birth (to verify you are 18 or older)
• Pakistani mobile number (03xx format accepted)
• Residential address
• Username or display name (if applicable)

2.2 Identity Verification (KYC) Data

Before processing withdrawals, 777gam requires identity verification. We collect:

• Copy of Pakistani CNIC (Computerised National Identity Card) or valid passport
• Proof of payment method ownership (e.g., JazzCash or Easypaisa account screenshot in your name)
• Selfie or liveness verification image in some cases

KYC documents are processed securely and retained only as long as legally or operationally required.

2.3 Financial Data

We collect transaction records including deposit amounts, withdrawal requests, payment method references (e.g., JazzCash mobile number, HBL or UBL account reference), and transaction timestamps. We do not store full payment card numbers or bank account credentials on our servers.

2.4 Usage and Technical Data

When you use 777gam, we automatically collect:

• IP address and approximate geographic location
• Device type, operating system version, and browser type
• Session duration, pages visited, games played, and bets placed
• Login timestamps and login attempt logs (including failed attempts)
• Referral source (how you arrived at 777gam.app)

2.5 Communications Data

If you contact our support team via live chat or email, we retain records of that correspondence for quality assurance, dispute resolution, and legal compliance purposes.

3. How We Use Your Data

777gam uses the personal data we collect for the following purposes:

• Account management: Creating and maintaining your 777gam player account, processing login and session management.
• Age and identity verification: Confirming you are 18 or older and that you are who you claim to be, in accordance with our KYC obligations.
• Payment processing: Facilitating deposits and withdrawals in PKR via JazzCash, Easypaisa, HBL, UBL, Meezan Bank, and Bank Alfalah.
• Platform operation: Delivering cricket betting, live casino, slots, bingo, fishing games, and all other 777gam services.
• Security and fraud prevention: Detecting and preventing unauthorised access, account fraud, money laundering, and bonus abuse.
• Responsible gaming: Monitoring for signs of problem gambling, enforcing self-exclusion requests, and applying player-set limits.
• Legal compliance: Meeting obligations under applicable laws and responding to lawful requests from regulatory or law enforcement authorities.
• Customer support: Responding to your queries, resolving disputes, and improving service quality.
• Marketing (with consent): Sending promotional emails about 777gam offers, new games, and cricket betting markets where you have opted in. You may withdraw consent at any time by updating your marketing preferences in your account settings.

4. Legal Basis for Processing

777gam processes personal data on the following legal bases:

• Contract performance: Processing necessary to provide the services you have requested when registering a 777gam account.
• Legal obligation: Processing required to comply with applicable laws, including anti-money laundering (AML) requirements and age verification obligations.
• Legitimate interests: Processing for fraud prevention, platform security, and improving our services, where these interests are not overridden by your rights.
• Consent: Where you have given specific consent, such as for direct marketing communications. Consent may be withdrawn at any time.

5. Data Sharing and Disclosure

777gam does not sell your personal data to third parties. We may share your data in the following limited circumstances:

• Payment processors: We share necessary transaction data with JazzCash, Easypaisa, and Pakistani banking partners (HBL, UBL, Meezan Bank, Bank Alfalah) to process deposits and withdrawals.
• KYC and identity verification providers: Third-party services that assist in verifying your identity and age may receive your KYC documents under strict data processing agreements.
• Game and technology providers: Software providers supplying casino games, betting engines, or platform infrastructure may receive pseudonymised usage data necessary to deliver their services.
• Legal and regulatory authorities: We will disclose personal data to regulatory bodies, law enforcement agencies, or courts when required to do so by law, court order, or to protect our legal rights.
• Responsible gaming organisations: Where a player has self-excluded or where we have identified problem gambling indicators, we may share relevant data with responsible gaming support bodies.

All third parties with whom we share data are required to maintain appropriate security standards and may only use the data for the specified purpose.

6. Data Retention

777gam retains personal data for as long as your account remains active and for a period thereafter as required by applicable law or our legitimate business interests. Specifically:

• Account and transaction records are retained for a minimum of five (5) years following account closure to meet anti-money laundering record-keeping requirements.
• KYC documents are retained for the period required by applicable regulations and then securely destroyed.
• Support communications are retained for up to two (2) years.
• Marketing consent records are retained until consent is withdrawn and for a reasonable period thereafter as evidence of that consent.

7. Data Security

777gam employs technical and organisational security measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These include:

• 256-bit SSL/TLS encryption for all data in transit between your device and 777gam servers.
• Encryption of sensitive data at rest, including KYC documents and financial records.
• Access controls limiting staff access to personal data on a strict need-to-know basis.
• Regular security audits and penetration testing of the 777gam platform infrastructure.
• Two-factor authentication (2FA) available to all players as an additional account security layer.

While 777gam takes all reasonable precautions, no internet-based platform can guarantee absolute security. We encourage all Pakistani players to use a strong, unique password and to enable 2FA on their 777gam account.

8. Cookies and Tracking Technologies

777gam uses cookies and similar tracking technologies to operate the Platform, maintain your session, and improve your experience. Types of cookies used include:

• Essential cookies: Required for the Platform to function (login sessions, security tokens). These cannot be disabled without affecting platform functionality.
• Analytics cookies: Used to understand how players use 777gam so we can improve the platform. Data is aggregated and pseudonymised.
• Preference cookies: Remember your Platform settings such as language and display preferences.

You may manage cookie preferences through your browser settings. Disabling essential cookies will prevent normal use of the 777gam platform.

9. Your Rights

Depending on your location, you may have the following rights regarding your personal data held by 777gam:

• Access: Request a copy of the personal data we hold about you.
• Rectification: Request correction of inaccurate or incomplete data.
• Erasure: Request deletion of your personal data where there is no legitimate reason for us to continue holding it (subject to legal retention obligations).
• Restriction: Request that we restrict the processing of your data in certain circumstances.
• Portability: Request your data in a structured, machine-readable format where technically feasible.
• Objection: Object to processing based on legitimate interests, including direct marketing.
• Withdraw consent: Where processing is based on your consent, withdraw it at any time without affecting prior processing.

To exercise any of these rights, contact our support team via live chat or email. We will respond within a reasonable timeframe. Requests may require identity verification before we can action them.

10. Children's Privacy

777gam is strictly an 18+ platform. We do not knowingly collect personal data from individuals under the age of 18. If we become aware that a player is under 18, we will immediately close the account and delete or anonymise the associated personal data. If you believe an underage individual has created a 777gam account, contact our support team immediately.

11. Changes to This Policy

777gam may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or operational needs. Material changes will be communicated by email or via a prominent notice on the Platform. The effective date at the top of this document will be updated accordingly. Continued use of 777gam after the effective date of any revision constitutes acceptance of the updated policy.

12. Contact Us

For privacy-related enquiries, data subject requests, or concerns about how 777gam handles your personal information, please contact our support team via live chat within the Platform. Email contact details are available in the footer of this page. We take privacy concerns seriously and will respond promptly.